U.S. & Canada Shipping Information

When will my order arrive?

Most orders process and ship within 1-4 business days, though delays can occur due to order volume or inventory. Once shipped, you’ll receive an email confirmation with your tracking number and carrier details. This information is also available under “My Account” > “Orders” on paulaschoice.com. 

Shipping Times:

  • US Standard Shipping: Most orders arrive 3-5 business days after shipment.
    • Orders to Hawaii, Alaska, and Puerto Rico may take up to 15 business days. 
  • Canada Standard Shipping: Most orders arrive 3-5 business days after shipment. 
  • US Express Delivery: Options for overnight (1 business day) or 2 business day delivery are available.
    • Note: Rush orders must be placed by 10 am PST for same business day shipping. Orders placed after this time on Friday will ship on Monday. Express delivery does not include weekends or holidays and is not available to P.O. Boxes, APO, FPO, or DPO addresses.

Delivery Carriers:

  • We use UPS or USPS for standard deliveries and cannot select a specific carrier due to automated processing.
  • Rush deliveries are typically sent via UPS.
  • Canadian orders are shipped with Landmark Global and transferred to Canada Post or a select courier for delivery.
  • Orders to PO Boxes, APO, FPO, and DPO addresses are shipped via USPS or UPS. For more details, click here.

Delivery Instructions:

  • Delivery locations are at the discretion of the delivery driver and outside of Paula’s Choice’s control.
  • Once your order ships, you can contact the carrier with special delivery instructions, which can sometimes be done online by creating an account with the carrier.
  • Some carriers may require a signature based on the delivery driver’s discretion. Please contact the carrier directly for more details.
  • For orders of $300 or more, a signature is required. If you are unable to sign, the package will be redirected to a pickup location.

Payment Authorization:

  • We authorize your card for the full purchase amount when your order is placed. This authorization will appear as pending and will be removed within a few days, depending on your bank. Your card will be charged the final amount when your order ships.

Restricted Countries:

  • We cannot accept orders from the following countries: Japan, Singapore, Taiwan, Vietnam, Korea, Malaysia, Philippines, Thailand, Indonesia, Cote d’Ivoire, Iran, Lebanon, Macedonia, Pakistan, Ukraine. For information on distributors in your country, please visit our International Website Information page.